George Chauvin

Strategic Leadership & Team Leadership

• Lead UX, Product Design and Product Management, and Technical Writing organizations supporting a large-scale electronic health record (EHR) platform.

• Drive alignment between product vision, regulatory strategy, and user experience across multiple agile teams.

• Mentor cross-functional staff in career development, AI literacy, and data-driven design practices.

• Review and guide quarterly Key Results (KRs) and Objectives (OKRs) to ensure UX and product outcomes align with company goals.
   

AI-Driven Design & Innovation

• Directed UX strategy for multiple AI-powered clinical workflow tools, including ambient documentation, clinical coding, and insight generation features.

• Developed human-in-the-loop design guidelines for AI-assisted content, improving user trust and safety in clinical documentation.

• Designed and led formative and summative usability studies measuring time-on-task, accuracy, and provider confidence in AI-supported workflows.

• Implemented AI-assisted design processes using generative tools for prototyping, usability scripts, and design documentation—reducing cycle time by 40%.

• Authored an AI Design & Governance Playbook establishing standards for research, usability validation, and responsible AI use within healthcare products.
   

User Research & Experience Strategy

• Conducted 100+ formative studies, field observations, and summative usability tests across clinician, administrative, and patient user groups.

• Built an internal usability participant network and standardized test protocols integrating cognitive walkthroughs and think-aloud methodology.

• Applied data-backed UX metrics (SUS, efficiency scores, click-savings) to influence roadmap prioritization and quantify design impact.
   

Design Systems & Accessibility

• Established a modern design system built on tokenized components, semantic color roles, and accessibility-first UI patterns, reducing inconsistencies across 20+ agile teams.

• Partnered with engineering leadership to implement automated design-to-code pipelines using Figma tokens and modern web components.

• Drove 508/WCAG accessibility roadmap and trained development teams in inclusive design practices.
   

Client Engagement & Go-to-Market Collaboration

• Presented UX strategies and AI outcomes to executive stakeholders, client leadership, and conference audiences.

• Partnered with marketing and product teams to translate UX findings into go-to-market materials, case studies, and sales enablement content.

• Served as the UX liaison for regulatory programs, ensuring compliance with ONC Safety-Enhanced Design (SED) and interoperability standards.
   

Key Achievements

• Directed design and field validation for an AI clinical documentation platform used in live pilot environments.

• Created and launched a company-wide AI Skills and Maturity Framework, training 120+ R&D staff.

• Modernized design workflows, reducing time-to-prototype by 40% and increasing feature adoption rates by 25%.

• Guided UX, Product, and Engineering integration through continuous discovery and evidence-based design leadership.

Team Leadership - R/D & Product Design

• Resource Management Responsibilities for UX, Development and Product Management Teams

• Responsible for Multi-Generational Roadmap, Product Release Strategies, Functional/Technical Requirements Matrices and Solution Design for Core Product and Add-On Offerings 

• Owner for UX Design Style Guides and Patten Libraries 

• Owner for all Product Marketing Strategies & Delivery of Printed, Social and Web-based Materials 

• Responsible for communicating and promoting Product Vision to internal and external stakeholders 

• Leader of Customer and Industry Focus Groups & Requirements Gathering sessions for current-state and future software versions - collecting and documenting Voice-of-Customer (VOC), Voice of Industry (VOI), and Voice of Business (VOB) detailed requirements – from concept selection, stakeholder tollgates, use-case creation to final code delivered to customer production environments 

• Responsible for all “Quick-turnaround” and High-fidelity prototypes for user focus groups, sales demonstrations, and product business requirements & detailed design specifications 

• Product Management and Development Representative in Net New and Upgrade Sales Demonstrations 

• Responsible for the Initiation and Management of 3rd party relationships and the integration of these products into core software offering (including Mobile Work Management Technologies, social media and Community Portal Hooks, Payment Gateways & Kiosks and Consumer-based iOS/Droid Extensions) 

UX DESIGN LEAD 

• Responsible for the UX and visual Design for industry-leading Customer Information System (CIS) for Municipal and Investor-Owned Utilities – including:

  • ​Financials (AP, AR, GL, Payroll, Cash Remittance), Credit and Collections, Executive Dashboards, Business Intelligence 

  • Administrative Toolkits 

  • Customer Web Self-Service, Work and Asset Management, Social Media integration 

  • Mobile Work Management (Dispatch and Devices) 

  • Billing and Inventory Management

• First-hand experience with advanced front-end technologies: XML, AJAX, CSS, Web Services, and Java. Expert in Adobe Photoshop, Flash, Illustrator, Dreamweaver, Balsamiq, Axure 

• Designed and developed all eLearning initiatives, including Web-Driven and Computer-based solutions 

• Represented Systems & Software in leading industry tradeshow presentations (including talks on User-Centered design, Mobile Work Management, Customer Self-Service and Enterprise SOA Technology) 

• Responsible for visual and information design of all marketing initiatives: product and corporate collateral, whitepapers, release notes, websites, and PowerPoint templates