George Chauvin

Strategic Leadership & Team Development

• Lead UX, Product Design and Product Management, and Technical Writing organizations supporting a large-scale electronic health record (EHR) platform.

• Drive alignment between product vision, regulatory strategy, and user experience across multiple agile teams.

• Mentor cross-functional staff in career development, AI literacy, and data-driven design practices.

• Review and guide quarterly Key Results (KRs) and Objectives (OKRs) to ensure UX and product outcomes align with company goals.
   

AI-Driven Design & Innovation

• Directed UX strategy for multiple AI-powered clinical workflow tools, including ambient documentation, clinical coding, and insight generation features.

• Developed human-in-the-loop design guidelines for AI-assisted content, improving user trust and safety in clinical documentation.

• Designed and led formative and summative usability studies measuring time-on-task, accuracy, and provider confidence in AI-supported workflows.

• Implemented AI-assisted design processes using generative tools for prototyping, usability scripts, and design documentation—reducing cycle time by 40%.

• Authored an AI Design & Governance Playbook establishing standards for research, usability validation, and responsible AI use within healthcare products.
   

User Research & Experience Strategy

• Conducted 100+ formative studies, field observations, and summative usability tests across clinician, administrative, and patient user groups.

• Built an internal usability participant network and standardized test protocols integrating cognitive walkthroughs and think-aloud methodology.

• Applied data-backed UX metrics (SUS, efficiency scores, click-savings) to influence roadmap prioritization and quantify design impact.
   

Design Systems & Accessibility

• Established a modern design system built on tokenized components, semantic color roles, and accessibility-first UI patterns, reducing inconsistencies across 20+ agile teams.

• Partnered with engineering leadership to implement automated design-to-code pipelines using Figma tokens and modern web components.

• Drove 508/WCAG accessibility roadmap and trained development teams in inclusive design practices.
   

Client Engagement & Go-to-Market Collaboration

• Presented UX strategies and AI outcomes to executive stakeholders, client leadership, and conference audiences.

• Partnered with marketing and product teams to translate UX findings into go-to-market materials, case studies, and sales enablement content.

• Served as the UX liaison for regulatory programs, ensuring compliance with ONC Safety-Enhanced Design (SED) and interoperability standards.
   

Key Achievements

• Directed design and field validation for an AI clinical documentation platform used in live pilot environments.

• Created and launched a company-wide AI Skills and Maturity Framework, training 120+ R&D staff.

• Modernized design workflows, reducing time-to-prototype by 40% and increasing feature adoption rates by 25%.

• Guided UX, Product, and Engineering integration through continuous discovery and evidence-based design leadership.